Terms & Conditions
These Terms & Conditions apply to appointments, walk-in services and treatments provided by salons trading under the brand Dream Beauty Studio (“the Salon”). By booking or receiving a service from us, you agree to these terms.
1. Appointments
1.1. Appointments should be booked in advance where required and are subject to availability.
1.2. Please arrive on time. If you arrive late, we may need to shorten, reschedule or cancel your treatment where there is not enough time to complete it safely or without affecting other clients.
1.3. We may occasionally need to amend or cancel an appointment because of staff illness, emergencies or other circumstances outside our reasonable control. Where possible, we will contact you and offer the next suitable available appointment.
2. Walk-ins & Opening Hours
2.1. Walk-in clients are welcome but are always subject to staff and treatment availability.
2.2. Our opening and operating hours may occasionally vary due to staffing, holidays, emergencies, adverse weather or other operational circumstances.
2.3. If you do not have an appointment, we recommend arriving at least 15 minutes before closing time. Please be aware that we may be unable to accept a walk-in close to closing time, particularly where the treatment requires more time to complete.
2.4. Acceptance of a walk-in treatment is at the Salon’s discretion based on the time and staff available and the time reasonably required to perform the treatment safely.
3. Cancellation & Rescheduling
3.1. We ask clients to provide at least 24 hours’ notice when cancelling or rescheduling an appointment wherever possible.
3.2. Late cancellations or missed appointments may be subject to a cancellation or no-show fee where such a fee was made clear at the time of booking.
3.3. Repeated late cancellations or missed appointments may result in future bookings requiring advance payment or a deposit.
4. Prices & Payment
4.1. Payment is due at the time of treatment unless otherwise agreed.
4.2. We accept the payment methods displayed or advised by the Salon, including applicable gift cards or vouchers.
4.3. Our prices may change from time to time.
4.4. You will be charged according to the current price of the treatment on the day the treatment is provided, not the price displayed at the time the appointment was booked.
5. Complaints, Corrections & Refunds
5.1. If you are unhappy with a treatment, please contact Salon management as soon as possible so that we have an opportunity to investigate and, where appropriate, offer a suitable resolution.
5.2. For treatment-related concerns, we recommend contacting us within 24 hours, and wherever possible no later than 72 hours, particularly where we may need to inspect the treatment or determine what has happened.
5.3. Depending on the circumstances, an appropriate resolution may include correcting or repeating the treatment, salon credit, a partial refund or a full refund.
5.4. Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.
6. Health, Consultation & Patch Testing
6.1. Clients must tell us about any allergies, sensitivities, medical conditions, medications or other relevant information that may affect the suitability or safety of a treatment.
6.2. Clients may be required to complete a consultation or consent form before receiving certain treatments.
6.3. Where a patch test is required, the treatment cannot normally proceed unless the required patch-testing procedure has been completed within the applicable timeframe.
6.4. We reserve the right to refuse, stop or modify a treatment where we reasonably believe that proceeding could be unsafe or unsuitable.
6.5. Clients are responsible for providing accurate information during consultations. Failure to disclose relevant information may affect the safety or outcome of a treatment.
7. Treatment Results & Aftercare
7.1. Treatment results and longevity can vary between individuals due to factors including skin or nail condition, hair type, lifestyle, previous treatments and aftercare.
7.2. Clients should follow the pre-treatment and aftercare guidance provided by the Salon and the self-care information available on our website.
7.3. Failure to follow reasonable aftercare instructions may affect treatment results and may be considered when we investigate a complaint.
8. Conduct
8.1. Clients must treat our staff, other clients and premises with respect.
8.2. Abusive, threatening, discriminatory, harassing or inappropriate behaviour will not be tolerated.
8.3. We reserve the right to refuse or stop a service and ask a client to leave where their behaviour places staff or other clients at risk or is seriously inappropriate.
9. Liability
9.1. The salon will provide its services with reasonable care and skill as required by applicable consumer law.
9.2. Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
9.3. Clients are responsible for following reasonable treatment preparation and aftercare instructions and for providing accurate information relevant to their treatment.
9.4. Nothing in these terms limits or excludes any rights or remedies that a client has under applicable consumer law.
10. Personal Belongings
10.1. Clients are responsible for looking after their personal belongings while visiting the Salon.
10.2. Please keep valuables with you and take reasonable care of them.
10.3. Where CCTV footage is available following an incident, we may be able to assist with relevant footage or information where permitted by applicable data-protection law.
11. Feedback & Complaints
11.1. We welcome feedback and use it to help improve our services.
11.2. Complaints should be raised directly with Salon management as soon as reasonably possible so that we can investigate and respond appropriately.
11.3. We may request photographs, treatment details or other reasonable information necessary to investigate a complaint.
12. Changes to These Terms
12.1. We may update these Terms & Conditions from time to time to reflect changes to our services, policies or legal requirements.
12.2. The Terms & Conditions applicable at the time of your booking or treatment will apply as appropriate.
Your statutory rights are not affected by these Terms & Conditions.
By booking an appointment, accepting a walk-in treatment or otherwise receiving services from Dream Beauty Studio, you agree to these Terms & Conditions.
